Senior ERP Consultant

Summary

Join our expanding team as a Senior Consultant specializing in Dynamics Business Central! Lead client projects, designing, implementing, and upgrading BC solutions in the Microsoft Cloud and on-premises. You will leverage best practices, provide expert support, and contribute to evolving internal procedures. Collaborate with the internal team, offering subject matter expertise and resolving escalated support issues. This remote position requires strong communication, problem-solving, and teamwork skills, along with experience in Dynamics NAV/Business Central. We offer competitive benefits including paid time off, paid holidays, medical, dental, vision, 401(k) with employer match, and opportunities for professional growth.

Requirements

• Bachelor’s Degree or higher preferred
• 3+ years of experience working on design, configuration, and support of Dynamics NAV and/or Business Central
• Great communication and problem-solving skills
• Highly self-motivated and directed, keen attention to detail
• Ability to work in fast-paced environment running multiple tasks under tight deadlines
• Exceptional customer service orientation
• Extensive experience working in a team-oriented, collaborative environment

Responsibilities

• Design, Test, Train, Implement, and Support customizations in Dynamics BC for new and existing customers
• Provide support to reconcile and fix Dynamics BC data, as required
• Identify software or service opportunities including training, modules, business process consulting, and development
• Document and communicate issues, risks, and changes within internal CRM and project management software
• Coordinate application updates, hotfixes, and upgrades for existing customers
• Backup role for Application Support Desk and escalated support issues
• Assist with creating and maintenance of internal and external product training curriculums and documentation
• Participate in periodic online training classes held for hosted clients
• Assist Centre Developers in testing and rollout of new customizations and products
• Maintain a billing utilization rate of 75% or greater
• Assist with the creation and maintenance of internal and external product training curriculums and documentation

Benefits

• Paid Time Off
• Paid Holidays
• Medical
• Dental
• Vision
• 401(k) with employer match contributions
• Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
• Remote work