Acadia Pharmaceuticals is hiring a
Senior Family Access Manager

Summary

Join Acadia Pharmaceuticals as a Field Access Manager (FAM) and provide expert field-based access and reimbursement support, serving as a dedicated point of contact for healthcare providers and Rett families in your geographic territory. The role acts as an integral liaison between HCP, patient families, hub/specialty pharmacy, and payers, and requires extensive experience and technical expertise associated with access and reimbursement.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience in a related field
• Experience working with healthcare providers and payers
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers and patient families on navigating the patient access process
• Proactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient access
• Escalate local payer issues to Family Access leadership
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• Provide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resources
• Communicate with patient families and Care Givers, to help navigate and clarify access questions
• Provide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadership
• Serve as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiative
• Identify and execute on opportunities to provide leadership within the FAM team and cross functionally
• Provide formal mentorship with new FAM team members
• Provide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, policies and procedures

Benefits

• Competitive base salary ($150,000 - $187,000 USD)
• Discretionary bonus and equity awards based on individual and organizational performance
• Medical, dental, and vision insurance
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave
• Tuition assistance