Remote Senior Manager

Summary

Join Nerdy as a Senior Manager, Consumer Business Operations and lead the efficiency of the company's consumer business operations. This role will play a key part in optimizing operational processes and workflows for the sales, Marketplace, and customer retention teams.

Requirements

• Bachelor’s degree required (Master's degree or MBA preferred)
• 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams
• Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence
• Strong leadership and team development skills, with the ability to mentor and inspire direct reports
• Advanced analytical, decision-making, and problem-solving skills
• Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus
• Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership
• High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously

Responsibilities

• Develop and execute strategies to improve operational performance and efficiency across the entire business
• Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement
• Refine operational workflows to increase efficiency and alignment with industry best practices
• Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership
• Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success
• Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies
• Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives
• Oversee and manage the budget, ensuring cost-effectiveness and ROI
• Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation

Benefits

• Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)