Senior Field Application Engineer

Summary

Join Audinate, a global leader in AV networking media, as a Field Application Engineer. You will provide technical design advice and support to AV equipment manufacturers and ISVs in the Americas, working with major names in the industry implementing Dante audio & video solutions. This role involves serving as the primary technical contact for licensees, investigating and resolving issues, collaborating with the sales team, providing training, tracking product development, and generating technical documentation. The position requires a BSc in a relevant field, customer-facing experience, strong communication and problem-solving skills, and fluency in English. Audinate offers a competitive salary, annual bonus, equity incentive plan, benefits, flexible working, home office support, and volunteering leave. Local and international travel is required.

Requirements

• A BSc in Computer Software, Electrical Engineering, or a similar discipline
• Experience working in a customer-facing or field role, with the ability to work on multiple issues at once
• Strong communication skills, both written and verbal
• Strong problem-solving skills
• Fluency in English

Responsibilities

• Serve as the primary contact point for all technical enquiries from Dante licensees in the Americas
• Investigate, debug, provide workarounds where possible and/or escalate issues with the Audinate engineering team
• Work closely with the sales team to address OEM technical needs in presales activities
• Provide introductory technical training to OEM licensees on Product Development, Evaluation Kits and SDKs
• Regularly contact OEM licensees to understand and track their product development progress
• Generate technical documentation

Preferred Qualifications

• Embedded SoCs and embedded Linux
• Video codec technologies (H 26x, JPEG2000, etc)
• High-speed video interfaces (HDMI, SDI, CSI)
• Protocols and interfaces such as SPI, UART, I²S and I²C
• FPGA platforms (Xilinx Zynq family)
• Electronics hardware design and/or board level debugging
• Ethernet & IP network fundamentals (e.g. DHCP, DNS, Subnets, VLANs, Multicast, QoS, etc.)

Benefits

• Competitive salary
• Annual bonus
• Equity incentive plan
• Benefits
• Flexible working
• Home office support
• Volunteering leave