Senior Fix Engineer

Summary

Join our team as a Support Analyst and contribute to the success of our financial markets-grade application platform. Regularly communicate with clients, providing status updates and solutions while meticulously documenting all activities. You will monitor client connectivity, manage changes, and handle capacity management and audit requests. This role involves application upgrades, configuration, and patching across multiple environments, ensuring quality assurance and sign-off for all production changes. You will also participate in process improvement initiatives and documentation efforts. The position requires shift work, including weekend coverage.

Requirements

• Knowledge of FIX messaging/connectivity version FIX4.4 & 5.0 is a requirement
• Proven industry experience as a Support Analyst with at least 4-9 years of experience in supporting capital markets solutions that process financial instruments
• Strong problem-solving and analytical skills
• Previous experience in working with different teams as part of Incident / Problem management
• Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients
• Willingness to take ownership for problem resolution and additional responsibilities where applicable
• Good scripting and programming skills
• High proficiency with Linux environments (Amazon Linux 2023, Redhat and CentOS)
• Good understanding of networking and client/server technology (http vs websockets and ports)
• Worked with and have an understanding of cloud computing and environments, ideally AWS hosting
• Proven industry experience following Agile Software Development practices
• Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives
• The ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers
• Process excellence – a passion to achieve results though effective organization and process disciplines
• Ability to work both independently and as part of a team
• Ability to maintain confidence and composure in all situations
• Self-starter with strong sense of ownership

Responsibilities

• Regular communications with an extensive client base to provide status updates, and successful solutions as well as document all activities for future reference
• Tracking and monitoring client FIX connectivity (Prometheus / ITRS)
• Act in a strict change management regime, involving testing in UAT and like-live environments
• Capacity management and tracking and management of audit requests
• Small scale application upgrade, configuration and patching across multiple environments in line with requirements
• Oversight, QA and sign off for all go live and production changes/upgrades
• Contribute to departmental and company-wide process improvement
• Participate in documentation of Critical Issues / Processes related to platforms and generic support
• Operate as part of a shift rota, covering the hours of 06:00 – 15:00 IST (to cover APAC hours) including bank holidays
• Weekend cover on rota

Preferred Qualifications

• Prior experience in client onboarding and enablement (on platform) and client support will be big plus
• Prior experience in client onboarding and enablement (on platform) and client support will be big plus

Benefits

• Competitive salary and a stake in the company’s success through a defined bonus
• 18 days per year plus public holidays
• Top-level covers private medical healthcare insurance which covers Dependents as well
• A remote working allowance to help set up your home office
• A dedicated training allowance with access to a great portfolio of training providers
• An annual wellbeing allowance to spend on anything that will benefit your mental and/or physical wellbeing
• Hybrid Working – If you are located within a reasonable commutable distance from one of our hubs, we encourage you to work from the office a minimum of one or two days per week
• A stake in our success through our Employee Equity Scheme