Senior Forward Deployed Engineer

Summary

Join Bluecore's Engineering team as a Forward Deployed Engineer (FDE) and help retail ecommerce customers maximize the value of the Bluecore Retail Data Platform. As an FDE, you will write JavaScript integrations for client websites, configure and maintain client data intake across multiple channels, utilize internal infrastructure to solve client-specific problems, and interface with clients to explain and optimize product usage. This role requires strong technical skills, attention to detail, and excellent client communication abilities. You will work closely with clients, the Customer Success team, and the product development team. The ideal candidate loves interfacing with clients, solving complex problems, working with data and metrics, and teaching others. This position offers the opportunity to advise executive-level decision-makers on best business practices.

Requirements

• Experience 2- 5 years into Solutions Engineering
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge
• Current or past professional experience in a client-facing role, working and communicating directly with customers
• Fluent in JavaScript and familiar with various other web development technologies
• Ability to take ambiguous workflows and turn them into structured processes

Responsibilities

• Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering

Preferred Qualifications

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms
• Ability to grow into a client-facing technical resource as career progresses in Bluecore