Forward Deployed Engineer - Strategist

Summary

Join ElevenLabs, a rapidly scaling research and product company at the forefront of Audio AI, as a Forward Deployed Engineer Strategist. This remote role, ideally suited for candidates in the GMT-4 to GMT+3 time zone, involves working with a creative team to deploy voice AI technology. You will synthesize information to understand customer needs, design integrations, guide customers on best practices, and present results to various audiences. The position demands collaboration with internal teams and customers to deliver high-impact solutions. ElevenLabs offers a unique work environment emphasizing impact over titles, with benefits including professional development stipends, social travel stipends, annual company offsites, and coworking stipends.

Requirements

• Experience working with customers in a technical capacity. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building
• Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions
• A proven track record of taking ownership of complex projects and delivering results
• Adaptability to work across different customer environments and technical use cases
• Technical aptitude to quickly understand our voice and audio AI models and their applications

Responsibilities

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives
• Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models
• Build and deliver compelling demos of our voice and audio AI technology to new and existing customers
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally
• Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions
• Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies

Benefits

• Learning & development : Annual discretionary stipend towards professional development
• Social travel : Annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite: We bring the entire company together at a new location every year
• Coworking : If you’re not located near one of our main hubs, we offer a monthly coworking stipend