Senior Fraud Operations Analyst

Summary

Join Apollo.io as a Sr. Fraud Operations Analyst and become a core member of the Fraud team. You will conduct complex fraud investigations, identify vulnerabilities, design handling procedures, and train support teams. The ideal candidate possesses experience in technical product investigations, data analysis, and source-code review. This role demands creative problem-solving, effective communication, and strong prioritization skills. You will investigate customer-reported events, review chargebacks, analyze fraud alerts, and perform attribution analysis. Additionally, you will optimize investigation procedures, conduct root-cause analysis, and train customer-facing teams on verification methodologies.

Requirements

• 3+ years of experience in fraud investigations or similar operations roles
• Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs)
• Chargebacks, disputes and ACH are familiar terms of which you understand the full lifecycle
• Familiarity with rules-based fraud rule development such as Stripe Radar, Signified etc (we do not require specific vendor experience)
• Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams
• An inquisitive and investigative nature: You are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker
• Willingness and strong desire to work independently and problem-solve with visionary guidance
• Positive, learning mindset along with a detail-oriented, analytical approach to problem solving
• Comfort with self-prioritization and letting “small fires burn.”
• You are excited about working remotely and have the skills and self-discipline to do so effectively
• Good written and spoken English proficiency

Responsibilities

• Investigate customer-reported events such as account takeover, anomalous activity and abuse reports
• Review, classify and respond to chargebacks and events due to fraud
• Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services
• Perform attribution analysis of scaled fraud events through data analysis (SQL/Python)
• Handle external brand abuse cases and takedowns
• Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales
• Identify and incorporate key data sources for manual and automated investigation enhancements
• Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation
• Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling
• Design low-friction KYB/KYC and asynchronous verification procedures
• Coach and lead junior Fraud Analysts and non subject-matter experts
• Collaborate with customer-facing Support staff regularly on customer issues

Preferred Qualifications

Experience with MongoDB is a significant plus