Senior Field Service Technician

Summary

Join IDEAL ELECTRIC COMPANY, a 122-year-old electric motor and generator manufacturer, as a Senior Field Service Technician! This remote position offers global service opportunities on high-power rotating machinery. You will perform service, diagnostics, repair, and preventive maintenance on large electric motors and generators domestically and internationally. The role demands strong problem-solving skills, customer relationship management, and a commitment to excellence. Whether you're an experienced field service professional or a skilled technician, this is a chance to represent a global company and work on critical equipment. Help build this American IDEAL!

Requirements

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
• Must be able to obtain and maintain a valid passport and a US-issued driver's license
• Must maintain a driving record that is acceptable for coverage under the company's insurance plan
• Must pass a post-offer, pre-employment physical to assess the ability to perform the physical aspects of the job
• Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Responsibilities

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Complete assigned work in compliance with policies and procedures
• Provide world-class customer service and customer-facing skills
• Report to the Mansfield, Ohio plant; remote work option is an option for this position, with occasional requirements to travel to the Mansfield facility
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips
• Research and prepare supporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Complete documentation/reports
• Job-specific expense reporting
• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, etc
• Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house, or virtual)

Benefits

• Competitive wages
• Life insurance
• Group health insurance, including Health Savings Account option
• Dental & Vision insurance
• Retirement plan with employer contribution
• Paid time off
• Ten paid holidays/year