Senior Hardware Standards Engineer

Summary

Join ServiceNow as a Sr. Hardware Standards Engineer and become a key member of the team responsible for global hardware design, standards, and architecture. You will develop and maintain hardware standards for datacenters worldwide, build documentation, and support relationships with vendors and cloud providers. This role involves ensuring continuity of supply, evaluating new technologies, and collaborating with other engineering teams. You will also troubleshoot issues, contribute to quality improvement, and potentially travel for inspections and trade shows. The ideal candidate possesses extensive datacenter experience, strong technical skills, and excellent communication abilities.

Requirements

• 4+ years of datacenter technician and/or technical program manager experience required
• Experience required in enterprise server solutions, enterprise storage solutions, rack-level power design/management, and complex network cabling design
• Intermediate understanding of AC/DC power calculations
• Critical attention to detail is a must
• Demonstrated ability to drive complex problems to resolution
• Some travel required for first article inspections, trade shows, etc
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience

Responsibilities

• Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide
• Build and maintain server, storage, cloud service provider, and rack SKU documentation
• Supports relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others.)
• Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure
• Design, build, and maintain operational configurations to ensure consistent deployments over time
• Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues
• Assist team members with troubleshooting and problem remediation, as necessary
• Act as a key contributor for quality and process improvement

Preferred Qualifications

• Experience using the ServiceNow platform preferred but not required
• Previous supervisor or leadership skills desired