Senior Health Client Leader I

Summary

Join CannonDesign as a seasoned client leader in the Seattle Health Market, building and maintaining strategic relationships with premier clients. Contribute to firm success through marketing, business development, client and team leadership, mentoring, and advancing work quality. Integrate design services, manage processes, and deliver strong financial performance. Act as a brand ambassador, championing Living-Centered Design and the firm's purpose. Lead client teams on projects, foster long-term relationships, and drive successful outcomes. Develop new business opportunities with existing and target clients, participating in marketing activities for key pursuits. Lead and mentor project teams, collaborating within a multi-office culture to deliver high-quality service and innovative design solutions.

Requirements

• Must have at least 15 years of experience in the Health Market with a proven track record of client and team leadership, and business development success
• Must have previous experience in client leadership roles that have been connected to an office, market, or region with multiple successful client relationships
• Bachelor's degree in a relevant field required
• Strong business acumen and proven ability to create and execute strategy is needed
• Strong communication and leadership skills
• Strong presentations skills
• Exceptional client and people leadership skills
• Professional acumen and maturity demonstrated by the ability to communicate authentically and respectfully is essential
• Must be able to demonstrate sound judgement and a sound approach regarding risk management and mitigation
• Ability to inspire, motivate and develop high-performing, accountable teams
• Some travel required

Responsibilities

• Lead, engage and partner with our premier clients on billable project-specific work, fostering strong long term client relationships, driving successful project outcomes and financial success, while creating opportunities for future engagements
• You will be accountable for the overall success of the client relationship
• Developing new net signed fee opportunities for our markets, practices, and service lines
• You will be expected to lead and actively pursue new target clients
• In addition, you will be expected to develop new business with existing clients through the successful implementation of project opportunities
• You will participate in marketing activities on strategically important pursuits and for premier clients with other leaders in the firm to support our firm’s top line capture
• Leading and mentoring project teams and engaging with the practice to advance the firm, the office, the market, and our services
• Working collaboratively within our SFMO (Single-Firm, Multi-Office) culture to advance and support high-performing teams focused on delivering high-quality service and innovative design solutions to our clients
• Responsible for the leadership and growth of client relationships
• Must be a self-starter and an entrepreneurial person with the ability to lead clients and client teams
• You must be able to collaborate effectively with others across the full range of services provided by our firm
• You are expected to provide hands-on leadership in support of our clients and in the development of the work from the initial client visioning meetings through completion of the work
• Provide new net signed fee opportunities through the proactive identification, leadership and pursuit of new target clients
• In addition, you will be expected to develop new business by securing “direct select”, repeat business and additional services with our existing clients
• You will champion our Omnichannel approach by promoting and cross selling all markets, practices, and integrated services throughout all phases of client engagement
• In this role you will have a personal goal of achieving top line success of $3.0M per year in net signed fees
• These targets are subject to change as CannonDesign periodically evaluates our performance metrics
• Proactively develop and lead collaborative project teams
• You will be expected to build and lead diverse and inclusive teams capable of both winning and executing transformational solutions that differentiate the firm and add value for our clients
• Responsible for ensuring success both from a client and a CannonDesign perspective
• Develop an understanding of the business, operations and process needs of the client as well as the resulting market solutions
• Possess the ability to bring together a comprehensive team of experts and thought leaders within CannonDesign focused on executing creative, state-of-the-art solutions
• Working with the Business Practice Leaders and Market Leaders to ensure our firm’s business practices, goals and bottom-line initiatives are successfully implemented to achieve overall project success including financial success
• Mentoring and growing emerging professionals
• Providing leadership in establishing an environment that encourages leadership, integrity, humility, respect and responsibility, along with collaboration, experimentation, innovation, creativity and entrepreneurship
• Building enthusiasm for Living-Centered Design among teams and showing emerging professionals how it applies to their work

Preferred Qualifications

• Current Registration/Licensure in Architecture, Interior Design or Engineering preferred
• Additional certifications and/or training relevant to this role are preferred

Benefits

• Medical, dental and vision coverage and flexible spending account options and voluntary insurances
• Paid time off
• Flex-time summer hours
• Remote work options
• A 401k plan and employee perk programs
• Employees may be eligible for discretionary bonuses