Senior Client Success Manager

Summary

Join Modern Health as a Senior Client Success Manager and own large-scale employer relationships, partnering with Fortune 500 companies to drive product adoption, engagement, retention, and growth. You will build and manage relationships with global stakeholders, define custom program strategies, and leverage client success for references and case studies. Strategic data use and cross-functional collaboration are key to success. This role requires 10+ years of experience managing relationships or selling to HR leaders in B2B tech, and demonstrated success in strategic account management. The position is fully remote, with overlapping hours required, and is not eligible to be performed in Hawaii. Modern Health offers a comprehensive benefits package, including health insurance, paid time off, parental leave, professional development opportunities, and more.

Requirements

• 10+ years of experience managing relationships or selling to HR leaders or clients within the B2B tech. Learning & development, and/or employer benefit space preferred
• Demonstrated success managing your book of business strategically and autonomously, utilizing executive sponsors and senior personnel when needed
• Engaging presentation skills with a desire to lead high-visibility projects
• Enthusiastic about tackling new challenges and building scalable processes, with a problem-solving mindset and keen attention to detail
• Experienced in developing and implementing account strategies to maximize customer value and drive growth
• Proactive in addressing customer concerns and ensuring timely resolution
• Adept with objection handling and independently negotiating with clients
• Flexible and agile in a fast-paced, cross-functional environment, with a strong sense of urgency, initiative, and independence
• Capable of balancing humility and confidence in difficult conversations
• Intellectually curious and quick to learn and share new concepts, tools, and best practices
• Effective at influencing cross-functional projects and regularly advising leadership
• Strong understanding of client business landscapes to support advocacy and drive referrals
• Committed to establishing the company as a trusted advisor by delivering long-term solutions to complex challenges
• Aligned with the company’s mission through a genuine passion for helping others in the healthcare and benefits space

Responsibilities

• Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
• Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
• Convert these clients into Modern Health champions, leveraging their success for references and case studies
• Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
• Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
• Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health

Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development Stipend
• 401k
• Financial Planning Benefit through Origin
• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement