Senior HR Associate

Summary

Join G-P's APAC Shared Service Centre as a Senior HR Associate and support the end-to-end timekeeping process for clients and professionals in the Philippines. You will process and validate timesheets, handle queries, ensure data accuracy, identify process improvements, collaborate on system enhancements, and manage communications. This 1-year contract role requires strong knowledge of Philippine timekeeping practices and laws, proficiency in Excel, and excellent communication skills. You will also conduct monthly reconciliations for insurance plans and support other team initiatives. The role offers the opportunity to positively impact lives and contribute to a diverse, remote-first team.

Requirements

• Minimum of 3 years of relevant experience in handling the Philippines Timekeeping Process
• Strong knowledge of local practices and laws relevant to Philippines Timekeeping entitlements
• Proficient in Microsoft Excel
• Excellent communication, interpersonal, and customer service skills
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Detail-oriented with the ability to handle high volumes of work within tight timelines

Responsibilities

• Process and validate Philippines timesheet submissions (manual & automated) to ensure accuracy, compile timekeeping entitlement details into the payroll file, and submit to the payroll team for processing before the payroll cutoff dates
• Process manual timekeeping entitlements for offboarding professionals, as well as in the event of system issues or custom requirements raised by customers or professionals, etc
• Attend to all Philippines timekeeping-related queries and requests raised by stakeholders, adhering to all SLA commitments and ensuring that service levels are consistently met or exceeded
• Identify opportunities for improvement and review existing work processes to enhance operational efficiency and the professional and customer experience
• Partner and collaborate closely with the project team on system or automation enhancement initiatives for the Philippines timekeeping process
• Handle mass communication to professionals and customers, including monthly timesheet submission reminders, approval reminders, special holiday announcements, etc
• Attend to queries from professionals and customers regarding the Philippines Leave & Absence, including compiling and validating unpaid leaves for payroll processing
• Process and conduct the monthly reconciliation for the insurance plans offered to the professionals in APAC
• Support the team in other initiatives or projects as needed

Preferred Qualifications

Strong reporting and data analytics skills will be an added advantage