Senior HubSpot Strategist, Solutions Architect

Summary

Join Instrumental Group, a top Elite HubSpot Partner agency, as a Sr. Solutions Architect (Sr. Rev Ops Strategist). This role requires expertise in HubSpot strategic implementation to lead client engagements and design cutting-edge Customer Experience (CX) Systems. You will guide clients through the system discovery process, crafting and configuring HubSpot-centered systems, and training stakeholders. Your expertise will align CRM, marketing, sales, and CX systems, delivering crucial lead intelligence and creating exceptional client buying experiences. This position demands a passion for HubSpot, strong communication skills, and the ability to manage multiple projects. Instrumental Group offers a collaborative environment and a range of benefits.

Requirements

• Have an unwavering passion for HubSpot and its entire ecosystem
• Are skilled at guiding clients through discovery processes and transforming their needs into actionable plans
• Demonstrate persistence and relish solving complex challenges in enterprise-level environments
• Possess outstanding written and verbal communication skills for effective client interactions and team collaboration
• Can manage multiple engagements, ensure timely delivery, and adapt to changing client needs
• Have significant HubSpot experience across all hubs and an understanding of change management methodologies
• Approach complex problems with creativity and enthusiasm, avoiding the mundane
• Handle pressure and deadlines with grace while maintaining high-quality deliverables
• Work independently while being proactive and engaged in cross-functional team settings
• Are eager to learn, excel, and stay updated on the latest HubSpot features and best practices
• Balance priorities effectively and drive results for enterprise clients
• Relevant HubSpot certifications across all hubs (Marketing, Sales, Service, and Operations)
• Strong foundation in CRM, marketing automation, and service platforms
• Proficiency in capturing technical requirements
• Experience with architecture mapping and ERD creation for complex HubSpot implementations
• 4-9 years of relevant experience in HubSpot implementation and client service
• BA/BS degree or equivalent professional experience
• Proven HubSpot expertise across all hubs with a track record of consultative success for enterprise clients
• Exceptional communication skills and adept task prioritization abilities in complex project environments

Responsibilities

• Guide clients through a comprehensive discovery process to understand their unique needs and goals with HubSpot
• Extract and develop user stories from client meetings, translating them into functional requirements for HubSpot and related platforms
• Create detailed build plans that meet deadlines and stay within scope, including deliverables such as architecture maps and ERDs
• Work cross-functionally in a team setting to service enterprise-level clients effectively
• Assess marketing, sales, and service requirements, current tech stacks, and business objectives to define optimal system configurations
• Map out future state processes and customer journeys to implement HubSpot effectively across all hubs (Marketing, Sales, Service, and Operations)
• Handle complex HubSpot configuration tasks, including data capture, automation engineering, CRM setup, and user adoption strategies
• Develop and execute sophisticated nurture campaigns to boost engagement and support demand generation measurement
• Streamline data flow through an integrated marketing, sales, and service strategy, enhancing lead intelligence for more effective prospect conversations
• Optimize lead hand-offs and nurturing processes using automation and data capture techniques across all HubSpot hubs
• Make extensive use of HubSpot reporting and analytic tools including datasets and attribution to enhance client insights

Preferred Qualifications

• Familiarity with custom code actions and programmable automation in HubSpot
• Understanding of API integrations; experience with CRM Development using Python, Node.js and/or GraphQL is a bonus
• Experience with Salesforce, Dynamics, and ETL solutions like Skyvia, Hightouch or Zapier is advantageous
• Excellent client-facing abilities and skill in managing stakeholder alignment in enterprise environments
• Ability to lead discovery sessions and extract key information from client meetings
• Command conversations and hold project contributors accountable across cross-functional teams
• Collaborate effectively with team members and stakeholders at various organizational levels
• Demonstrate a strong work ethic and manage complex tasks independently while contributing to team goals
• Add value in unique opportunities while maintaining a hunger for growth and innovation

Benefits

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Accident insurance to provide additional peace of mind
• IRA/401(k) retirement plan to help you save for the future
• 15 paid holidays each year to enjoy time with family and friends
• Generous paid vacation policy to recharge and rejuvenate
• Quarterly incentive plan