Senior Implementation Consultant

Summary

Join Iterable's Professional Services team as a Senior Implementation Consultant and help leading brands maximize their growth using our AI-powered customer engagement platform. You will lead successful platform implementations, build strong client relationships, and manage multiple projects simultaneously. This role requires strong project management, marketing technology expertise, and excellent communication skills. Iterable offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional development. We value a culture of innovation, collaboration, and inclusion, making Iterable a great place to grow your career. We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds.

Requirements

• Coaching and teaching
• Strategic thinking
• Problem-solving
• Facilitating
• Training
• Empathy for customers and teammates
• Communicating and listening
• Project management
• Marketing technology
• A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable
• Understanding how data flows between systems in a tech stack
• 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams

Responsibilities

• Lead customers through successful implementations of the Iterable platform
• Build relationships with key stakeholders by learning and solving their challenges
• Manage internal resources, customer resources, and third parties as needed
• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans
• Advocate internally for your customers’ product needs
• Effectively manage and complete on-time multiple projects simultaneously
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
• Keep your project plans and meeting notes organized and up to date in our system of record
• Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas
• Contribute to innovations in our processes, operations, tools, team structure, and service offerings
• Participate in cross-functional improvement initiatives to support the achievement of our OKRs
• Travel to onsites in order to gain valuable face-time with key customers

Preferred Qualifications

Have experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (First Friday off every quarter)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation