Senior Implementation Consultant

Summary

Join ProcessUnity's Customer Success team as an Implementation Consultant! Based remotely in Singapore, you will configure ProcessUnity's software applications for clients, lead multiple implementations, gather customer requirements, and develop deep product expertise. You will collaborate with various teams, including sales, support, and product development. This role requires strong communication, problem-solving skills, and project management experience. A structured onboarding and mentorship program is provided. The salary range is S$105,000 - S$135,000 SGD.

Requirements

• BS/BA degree in a computer-related discipline or equivalent experience
• Based in Singapore
• 5+ years professional experience in client-facing roles, with preference towards software implementation/information technology
• Comfort and experience with software and configuration of software
• Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
• Technical knowledge of fundamental database concepts and relational data
• Excellent written and verbal communication skills
• Creative problem solver with focus on quality
• Project management experience; organized
• Enthusiastic self-starting team player

Responsibilities

• Configure ProcessUnity’s software applications for customers using an enablement/teaching approach
• Lead, manage and coordinate multiple customer implementations simultaneously
• Gather customer requirements and translate to ProcessUnity’s capabilities
• Develop and deliver deep product and technical expertise to ProcessUnity customers
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Provide a mixture of remote and onsite customer implementation workshops
• Consult with customers on system configuration based on product and industry best practices
• Facilitate touch points and status meetings with customers in a timely and professional manner
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
• Maintain working knowledge of ProcessUnity solutions, platform features and best practices

Preferred Qualifications

• MBA/MS
• Experience with Salesforce administration

Benefits

• Remote work
• Salary range: S$105,000 - S$135,000 SGD depending on experience