Senior Implementation Delivery Lead

Summary

Join bswift as a Senior Implementation Delivery Manager and lead the delivery of complex health and welfare new client implementations. You will manage client expectations, act as a subject matter expert, and mentor team members. This role requires 7+ years of client relationship, consulting, and implementation experience, along with advanced proficiency in MS Excel. A bachelor's degree in business administration or a related field is required. bswift offers a comprehensive benefits package including health benefits, competitive compensation, remote work options, retirement savings plans, professional development opportunities, and a supportive culture.

Requirements

• Must have current or previous experience with benefits / implementation processes and methods
• 7+ years of client relationship, consulting and implementation experience
• Advanced proficiency in MS Excel (VLOOKUPs, Pivot tables, providing data summaries) and working knowledge of other MS Office products
• Strong communication skills, both written and verbal with internal, external, technical, and non-technical team members
• Proven track record of developing and maintaining strong relationships with clients and brokers
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, brokers, and internal stakeholders
• Ability to work independently as well as part of a team
• Strong problem-solving skills
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Bachelor's degree in business administration or related field

Responsibilities

• Lead the delivery of large and complex Health and Welfare new client implementations to achieve individual, team, & company goals
• Bswift Technical and subject matter expert in key meetings including Implementation kick-off meetings, status meetings, and other meetings during the implementation process with clients
• Manage client expectations, anticipating possible delivery issues and communicating turnaround times with reasonable delivery dates
• Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
• Act as a coach and mentor for other implementation team members
• Research and recommend system enhancements based upon client needs (assist in the development specifications with bswift Product Managers and Developers)
• Work closely with other teams within the organization to ensure that all services are delivered in a timely and effective manner
• Develop and implement strategies to improve client/broker satisfaction
• Keeping up to date with industry trends and developments and making recommendations for changes to the company’s client service approach as needed
• Proactively identifying and mitigating project risks while escalating when appropriate

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work