Senior Implementation Project Manager

Summary

Join League as a Senior Implementation Project Manager and lead multiple concurrent projects to ensure successful product implementation and customer onboarding. You will be responsible for creating and managing project plans, coordinating with cross-functional teams, and acting as the primary liaison between clients and League. Strong customer communication skills and problem-solving abilities are essential. This role requires managing technical and non-technical discussions, identifying and escalating project risks, and fostering strong client relationships. You will contribute to process enhancements and support internal initiatives. League offers a comprehensive benefits package.

Requirements

• 5-8 years experience in a high-performance implementation capacity
• Bachelor’s degree or equivalent
• Experience in the healthcare, consumer applications or technology

Responsibilities

• Act as a strategic and trustworthy partner between your client and League during the onboarding process
• Be accountable for the creation and management of one or more project plans, status reports, and risk and issue logs
• Manage program calendar and meeting schedule to track towards timely execution of implementation
• Collaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to: Marketing and Communication teams in regards to communications and engagement strategy
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to: Product and Engineering teams for discovery meetings and delivering to customer requirements
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to: Operation teams to ensure proper processes are in place post launch
• Lead client discussions on implementation and/or project activities
• Demonstrate core problem solving skills to support the delivery of a successful implementation and product development when faced with uncertainty
• Support identifying dependencies and coordinating with your cross-functional teams to ensure attainment of dependencies and mitigation where appropriate to ensure delivery scheduled adherence
• Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline
• Support Testing initiatives across the implementation lifecycle and act as the liaison with the customer for League's testing resources
• Proactively reach out to clients & decision makers to manage expectations and drive accountability
• Manage deliverable and document control process throughout implementation phases
• Capture ongoing and post-onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancements
• Foster referenceable clients who are openly willing to speak about their onboarding experience
• Apply project management best practices and apply tools and processes per internal standard
• Partner with Delivery Lead to communicate and escalate barriers to ensure project success
• Support internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model
• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Preferred Qualifications

5+ years of project management experience

Benefits

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field
• Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity