Senior Implementation Project Manager

Summary

Join ProcessUnity's Professional Services team as a Senior Implementation Project Manager, driving the implementation of their risk and compliance platform for new and existing clients. This remote role, based in Singapore, requires strong communication, problem-solving skills, and proven project management experience. You will collaborate with various teams, gaining in-depth knowledge of ProcessUnity's software solutions. Lead multiple client implementations, ensuring timely and successful delivery. Serve as the primary client contact, building strong relationships. Develop and execute comprehensive project plans, aligning customer objectives with system functionality. Proactively communicate project status and manage changes in scope. Apply project management best practices and contribute to developing internal standards.

Requirements

• Bachelor’s degree (highly preferred) and 5+ years of project management experience, specifically in leading complex, customer-facing software implementation projects for external clients
• Extensive experience leading large-scale software implementation projects for external clients (not internal IT)
• Proven ability to manage multiple high-priority projects simultaneously, with a track record of delivered projects on time, within budget, and meeting customer expectations
• High analytical and emotional intelligence, with the ability to build trust and foster relationships with clients
• Technical aptitude to understand the capabilities of ProcessUnity’s platform and align them with customer business needs
• Ability to translate business requirements into actionable project plans and execute on those plans
• A desire to continuously learn and integrate new skills, technologies, and ideas to drive success

Responsibilities

• Lead and oversee multiple high-profile client implementations and internal projects, ensuring timely and successful delivery of complex initiatives
• Serve as the primary point of contact for clients during the implementation process, cultivating strong relationships with key stakeholders to ensure long-term customer satisfaction and success
• Develop and execute comprehensive project plans, outlining tasks, dependencies, and timelines, ensuring projects are delivered on time and within budget
• Understand customer requirements and system capabilities to provide strategic guidance and ensure full alignment between customer objectives and system functionality
• Proactively track, assess, and communicate project goals, plans, potential risks, timelines, action items, and budgets to all internal and external stakeholders
• Collaborate closely with Implementation Consultants to ensure seamless project execution and alignment with the overall project approach
• Lead regular touchpoints and executive-level status meetings with customers, providing clear, strategic, and professional communication
• Effectively manage changes in project scope, developing contingency plans to mitigate risks
• Apply project management best practices and business acumen to deliver high-quality work
• Contribute to the development of best practices, standards, and methodologies that enhance the efficiency of future implementations
• Participate in product training, knowledge transfer sessions, and other strategic initiatives to continuously develop your expertise in ProcessUnity solutions

Benefits

• Salary range: S$105,000 - S$135,000 SGD depending on experience
• Remote work, flexible hours