Senior Project Manager

Summary

Join Artera, a SaaS leader in digital health, as a Senior Project Manager to lead complex projects for strategic enterprise customers. You will be the primary customer-facing lead, orchestrating the entire project lifecycle from sale closure to successful deployment. Collaborate with Integration Engineering and Technical Services teams to manage technical integrations within diverse healthcare IT environments. This pivotal role requires managing multiple concurrent projects, proactively overseeing project scopes, and managing risks. You will maintain clear communication and ensure exceptional service delivery. Success in this position is crucial for maintaining strong customer partnerships and achieving project goals.

Requirements

• Bachelor’s degree in Business Admin, IT or related field is preferred
• 5+ years of project management experience in a customer-facing role
• Demonstrated deep experience and expertise in the healthcare or Healthcare SaaS industries, specifically managing complex IT implementations and integrations
• Exceptional oral and written communication skills, with the ability to articulate complex technical and integration concepts to both technical and non-technical stakeholders
• Proven track record of expert stakeholder management, including executive-level client engagement and successful negotiation with internal and external technical teams
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Self-motivated and able to work independently with minimal supervision
• Exceptional problem-solving, time management, and organizational skills, particularly in navigating complex technical interdependencies during go-lives

Responsibilities

• Serve as the primary customer-facing project leader for the end-to-end delivery of multiple, complex healthcare IT implementation projects, especially those involving intricate integrations with strategic enterprise accounts
• Manage the project lifecycle from sales closure to go-live, ensuring all milestones are met
• Provide strategic direction to the project teams, ensuring alignment with organizational goals
• Direct customer focus on measuring and achieving tangible improvements in key metrics post-go-live, leading strategic conversations with customers about value generation and ROI
• Possess a strong functional and architectural understanding of our technical solutions and their integration points within healthcare IT ecosystems
• Lead high-stakes negotiations and ensure alignment of project outcomes with client expectations
• Act as the central point of contact for project-level technical challenges, escalating to and coordinating closely with Integration Engineering, Technical Services, and third-party vendors to drive resolution
• Ensure all projects are completed on time, within scope, and meet quality standards
• Maintain comprehensive and meticulously organized documentation of all project activities, including integration specifications, scope changes, and risk logs, alongside administrative tasks
• Lead initiatives to adopt new internal methodologies or tools that enhance efficiency and effectiveness of the PSO team

Preferred Qualifications

• Experience with Looker or other data visualization/reporting tools
• Background in healthcareIT startups or large EMR systems (e.g., Epic, Cerner, Athena)
• Project Manager Professional certification (PMP)

Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k)
• Manager development cohorts
• Employee development funds
• Company holidays, Winter & Summer break, and flexible time off