Senior Implementations Consultant

Summary

Join Amount as an Implementations Consultant and guide customers and partners through seamless implementations of our financial technology products. You will act as the primary liaison between Amount and its clients, ensuring smooth integration and adoption of best practices. Collaborate with internal teams to advocate for customer needs and coordinate resources to address concerns. This role requires at least five years of experience in a similar role, ideally within financial services or banking. You will need strong project management, consultation, technical, communication, and problem-solving skills. Amount offers a competitive salary and benefits package.

Requirements

• At least five years in a similar role, ideally within the financial services or banking sector
• Demonstrated ability to plan, implement, and oversee software projects from inception to completion using project management principles
• Advanced proficiency in advising customers on optimal use of software solutions and industry best practices
• Quick to grasp new technologies and features, able to communicate complex concepts to non-technical audiences, troubleshoot potential customer environment issues, and craft developer-friendly specifications for feature requests
• Exceptional verbal and written communication skills, with the ability to simplify complex ideas for diverse audiences
• Proven aptitude for working seamlessly with both internal and external teams to reach shared goals
• A proactive problem solver with the ability to think critically and find innovative solutions
• Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines
• A keen interest in staying current with fintech developments, combined with a passion for driving innovation

Responsibilities

• Build and nurture strong relationships with external customers and partners, understanding their goals, and aligning them with our fintech offerings
• Conduct detailed consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless implementation experience
• Independently lead customer projects end-to-end by setting clear timelines, deliverables, and budgets; proactively manage risks; and provide regular progress updates to all stakeholders
• Collaborate with cross-functional teams to facilitate smooth integration of our fintech solutions into existing customer systems, offering technical support when necessary
• Maintain a comprehensive understanding of our products and enhancements, and proactively educate customers on new features and functionalities
• Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success
• Mentor peers and more junior members of the team by providing leadership in customer engagements and problem resolution

Preferred Qualifications

Experience in the financial services or banking sector