Senior Inbound Product Manager - Enterprise Architecture

Summary

Join ServiceNow as a Product Manager and develop and implement a comprehensive product strategy aligned with the enterprise architecture vision. Define the product roadmap, prioritize features, and ensure timely delivery of high-quality releases. Conduct thorough market and competitive analyses to identify trends and customer needs, using insights to drive innovation. Champion the customer experience by engaging with stakeholders and collaborating on user-friendly solutions. Lead successful product launches, including go-to-market strategies and sales support, and drive product adoption through effective communication and training. This role requires 5+ years of software product management experience and a deep understanding of AI integration in work processes. A strong focus on customer needs and building customer relationships is essential.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience gathering and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Responsibilities

• Develop and implement a comprehensive product strategy that aligns with the overall vision of the enterprise architecture
• Define the product roadmap, prioritize features and ensure timely delivery of high quality releases
• Conduct thorough market and competitive analysis to identify emerging trends, customer needs and industry best practices
• Use insights to inform product decisions and drive innovation
• Champion the customer experience by actively engaging with stakeholders to understand their needs and issues
• Collaborate with cross-functional teams to develop intuitive, user-friendly and value-driven solutions
• Lead the successful launch of new products and features, including go-to-market strategies, marketing campaigns and sales support
• Drive product adoption and usage through effective communication and training programs