Technical Writer, Policy and Process

Summary

Join Deel's Knowledge Team as a Technical Writer (Policies and Procedures) and contribute to creating clear, accessible technical content for internal and external users. You will build and maintain a comprehensive product knowledge base, audit and update existing content, and collaborate with various teams to deliver timely and impactful updates. This role involves creating in-app content, developing API and integration documentation, advising on content strategy, and implementing consistent style guidelines. You will also work directly with senior leadership to develop SOPs and internal policy documentation, supporting operational clarity and compliance. This position requires a Bachelor's degree, 5+ years of experience as a technical writer, and excellent communication skills.

Requirements

• Bachelor's degree in Computer Science, English, Communications, Business, or relevant technical field
• 5+ years of experience as a technical writer
• Excellent written and verbal communication skills in English
• Ability to simplify complex technical concepts for diverse audiences
• Proven experience creating technical documentation, including guides, code examples, and API libraries
• Strong knowledge of technical information architecture
• Experience designing infographics to explain technical processes
• Familiarity with Confluence, Jira, ZenDesk, Figma, and other collaboration tools
• Attention to detail with a focus on accuracy and clarity

Responsibilities

• Work with subject matter experts to create clear, accessible technical content for both internal and external users
• Build and maintain a comprehensive, scalable product knowledge base
• Audit and update existing content regularly to ensure clarity, accuracy, and relevance
• Collaborate with product and enablement teams to deliver timely and impactful release notes and product updates
• Create contextual in-app content to guide users when and where they need it
• Develop and maintain API and integration documentation tailored to developer needs
• Advise teams on content strategy, writing best practices, and technical documentation standards
• Implement and enforce consistent content style guidelines across all documentation
• Become an expert on Deel’s products, services, policies, and localised requirements
• Leverage data and feedback to identify content gaps, measure impact, and recommend process or tooling improvements
• Work directly with senior leadership and stakeholders to develop structured SOPs and internal policy documentation that support operational clarity and compliance
• Support General & Administrative (G&A) teams with content drafting - providing templates, style guidance, and editing support to ensure quality and consistency
• Maintain and evolve SOPs and policy content in response to process changes or regulatory updates
• Collaborate with Go-to-Market and operational teams to ensure procedural documentation reflects the most current workflows
• Help enable company-wide understanding and adoption of policy updates through clear, accessible content
• Optimise procedural and policy-related content for a global audience — ensuring it is inclusive, localised, and easy to understand
• Structure and enhance documentation to improve visibility and accuracy in AI-driven search tools
• Continuously test and refine content to validate that AI tools deliver the most relevant, contextually correct outputs

Preferred Qualifications

• Crafted policies and procedures for SaaS or Fintech companies
• Experience in high-growth startups or managing documentation in fast-paced environments
• Worked with remote or distributed teams to create universally comprehensible content
• A background in legal or compliance-related writing, ensuring adherence to industry-specific regulations

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access