Senior IT Integration Engineer

Summary

Join Garner, a rapidly growing healthcare company, as a Senior IT Integration Engineer. Enhance critical workflows and software integrations across multiple tools in a high-compliance setting. Report to the Director of IT & Business Technology and collaborate with various teams. Identify opportunities for improved process and automation, ensuring operational maturity and service delivery. This fully remote position involves automating interdepartmental workflows, serving as an escalation point for IT issues, and administering SaaS tools. Design, build, and maintain internal integrations to improve compliance and reduce manual effort. Continuously iterate on business processes to support scale and improve user experience.

Requirements

• 3–5 years in IT or business systems roles, with experience building automation and supporting SaaS at scale in high-compliance environments
• Familiarity with low-code platforms and process design methodologies
• Familiarity with scripting languages such as JavaScript, Python, or Bash for automation and integration tasks
• Experience supporting IT operations and working within structured frameworks like ITIL
• A hands-on mindset and strong troubleshooting instincts
• Adaptability in fast-moving environments and alignment with our mission to improve healthcare

Responsibilities

• Automate interdepartmental workflows across platforms for operations, finance, onboarding/offboarding, and RBAC
• Serve as an escalation point for complex IT support issues
• Administer and manage core SaaS tools (e.g., Google Workspace, Slack, Okta, Zoom) to ensure operational efficiency and security
• Design, build, and maintain internal integrations that improve compliance and reduce manual effort across Garner’s HITRUST/SOC-aligned environment
• Collaborate with support and operations teams to identify challenges and develop solutions using low-code automation
• Enhance and maintain internal customer service tooling and workflows to align with business needs (prior experience with Zendesk or similar tools helpful but not required)
• Continuously iterate on business processes to support scale, reduce friction, and improve user experience

Preferred Qualifications

Exposure to business process mapping (BPMN or similar standards)

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health