Senior IT Support Administrator

Summary

Join Pennylane, a rapidly growing Fintech company, and make a significant impact on the daily lives of millions of entrepreneurs. As an IT Support Administrator, you will provide comprehensive support to teams in Paris and remotely, handling helpdesk requests, onboarding/offboarding processes, security compliance, software administration, and training. You will be responsible for managing IT security metrics, ensuring compliance with internal policies, and providing training on tools and security protocols. The ideal candidate possesses initial experience in IT support administration, particularly within a fast-growing SaaS environment, and is comfortable with Apple environments and SaaS administration. Pennylane offers a competitive compensation package, remote work options, generous paid time off, and various other benefits.

Requirements

• You have initial experience as an IT Support Administrator, ideally in a context of strong growth and heavy use of SaaS
• You are comfortable with Apple environments and familiar with the administration of SaaS (such as Google Workspace, MDM like Jamf, ticket management tool.)
• You have a taste for exchange and communication: as an IT Support Administrator, you are expected to be in daily contact with all Pennylane teams, as well as presenting and explaining IT rules and best practices
• You are rigorous and able to solve problems completely autonomously
• You are sensitive to security and compliance issues (data protection, access rights management, experience with ISO 27001 or SOC 2 would be a plus)
• You speak and write in English and French
• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity

Responsibilities

• Helpdesk: you will provide support for our teams in Paris and remotely (ticketing and training). There is no network administration or hardware repair
• Onboarding/Offboarding: You are handle for equipment and software provisioning, machine preparation, and introducing new employees to our IT environment and security protocols. You will also manage the operations for external partners and freelancers
• Security Compliance: you manage IT Security metrics monitoring (alerts), as well as non compliance against our internal IT policies (shadow hardware, security bypass, etc.)
• Software Administration : You will manage access to all our tools, including account creation and rights management, while monitoring and auditing these processes
• Training: you will organize global and specialized trainings to ensure that our teams are as efficient as possible on our tools and that they are aware of security issues. You will also set up a knowledge base, monitoring tools, etc

Benefits

• You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• Wherever you are based, you will get 25 vacations days paid by Pennylane
• You’ll have a competitive compensation package
• You'll get company shares to enjoy a piece of the success story you're building with us
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• You’ll have access to Busuu to perfect your English or your French
• You’ll get the latest Apple equipment
• We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone
• If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)