Senior IT Support Specialist

Summary

Join Openly's dynamic IT team as a Sr. IT Specialist! This role requires 5+ years of IT experience, expertise in MDM, Google Workspace, and Okta, and strong problem-solving skills. You will administer applications, collaborate on IT best practices, design integrations, provide technical support, and contribute to architectural decisions. Openly offers a competitive salary ($63,960 - $121,125), remote-first culture, comprehensive benefits (medical, dental, vision, life insurance, disability coverage, PTO, parental leave, 401k), and professional development opportunities. The ideal candidate is a proactive, customer-focused individual who excels in time management and teamwork. This is a chance to make a real difference in a growing company.

Requirements

• Extensive IT Experience: 5+ years of proven technical experience in IT, with a strong foundation in hardware, software, and network troubleshooting
• MDM & OS Proficiency: Expertise in Mobile Device Management (MDM) for macOS and Windows, coupled with deep knowledge of both operating systems
• Google Workspace & Okta Expertise: Proficient in Google Workspace applications and Okta, demonstrating ability to manage and support core business tools
• Automation & Scripting Skills: Knowledge of automation and scripting, including Python or no-code solutions, for efficient problem-solving and process improvement
• Customer-Focused Problem Solver: Excellent customer service and communication skills, combined with strong problem-solving abilities and experience with ticketing systems
• Location [Remote]: EST or CST with the ability to work EST hours

Responsibilities

• Administer and manage our applications, including user management, security configurations, application settings, and integrations
• Collaborate with IT Leadership to define and implement best practices, standards, and policies around all applications company-wide
• Design and implement integrations, workflows and automations to streamline processes, improve efficiency, and enhance user experience within our technology stack
• Provide subject matter expertise, mentorship, and support to individuals on your team
• Provide technical support on escalated, complex issues for end users, addressing hardware, software, and network issues promptly and effectively
• Collaborate with team members and other departments to escalate complex issues to higher level support or appropriate personnel
• Deliver exceptional customer service by effectively communicating technical solutions in a clear and understandable manner to nontechnical users
• Contribute to the development and improvement of IT processes and procedures to enhance overall efficiency and effectiveness
• Collaborate on technical discussions with your team
• Contribute to important architectural and technical decisions
• Prioritize and manage tasks effectively to meet established service level agreements (SLAs) and project deadlines
• Provide support to both macOS and Windows environments

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Competitive PTO - 20 days and 11 paid holidays (including floating holidays)  per year under the Company’s vacation and holiday policies
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward
• Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time