Senior Systems Support Specialist

Summary

Join IOG's Midnight Tribe as a Senior Systems Support Specialist and become the primary IT point of contact for the business. You will be responsible for providing advanced technical support, troubleshooting complex systems, and ensuring smooth IT infrastructure operation. Collaboration with various departments and vendors is crucial for resolving technical issues and implementing system upgrades. The ideal candidate possesses a strong background in systems administration, exceptional problem-solving skills, and a proactive approach to identifying and addressing potential issues. A deep understanding of industry-standard corporate technology applications, platforms, tools, and security best practices is essential. This role requires excellent communication skills and the ability to work independently and as part of a team.

Requirements

• Be a security first, customer experience obsessed systems and support expert
• Be a proactive and motivated self starter, comfortable working in a fast paced environment with multiple streams of activity and responsibility
• Be well versed in all aspects of building and running a Google Workspace environment
• Be familiar with logging, auditing and proactive incident response concepts
• Be adept at managing IDP, SSO, EDR and MDM platforms
• Be a charismatic and concise communicator both internally and with external third parties as needed
• Have a keen eye for detail across all aspects of software and hardware lifecycle management
• Understand, appreciate, implement and execute the key components of ITIL
• Have experience supporting macOS, Linux and Windows end user devices
• Be aware of environments governed by security controls and resultant standard operating procedures. How to create them and how to construct runbooks for business critical workflows and processes
• Have experience managing document management tools
• Have experience managing issue tracking systems
• Have experience managing code repositories
• Have experience managing collaboration and communication tools
• Have experience managing cloud infrastructure environments

Responsibilities

• Work directly with the Head of IT in a small team, be the first point of contact and the face of IT to the business
• Work with the Head of IT to build out the ITSM platform and implement an ITIL driven IT Support Service
• Provide end user support across the portfolio of applications and services in the IT Service Catalog
• Be proactive in the management of our business critical systems by ensuring tight alignment with vendor best practice leveraging a security first mindset
• Partner with each area of the business to understand longer term needs and assist with projects as needed
• Work with cutting edge tools, systems and platforms to support an exciting and growing business in a thriving web3 ecosystem
• Be a key participant, contributor and champion of IT security initiatives across the portfolio of applications and services
• Contribute from the very start to Enterprise Architecture design
• Work directly with the Head of IT on developing and executing longer term IT vision and strategy

Preferred Qualifications

Have any industry standard certification (ITIL Foundation / Atlassian / Network+ / Security+ / AD / InTune / JAMF / JumpCloud / AWS / Google / GCP / Azure / CrowdStrike etc)

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO