Senior Java Support

Summary

Join DaCodes, a high-impact software and digital transformation firm, and boost your professional development by collaborating on diverse projects. As an expert, you will participate in projects with disruptive startups and global brands, supporting applications running on Java and various frameworks. You will investigate and resolve support issues, mentor junior team members, and develop the SRE strategy. The ideal candidate possesses technical experience, a logical mindset, proactivity, and teamwork skills. This remote position, based in Brazil, offers competitive benefits including health insurance, life insurance, paid vacation days, and a meal allowance.

Requirements

• Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug tooling
• Must have a basic knowledge of UI and API integration
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence
• Must be willing to execute on support issues while also building out the function and automating the resolution of repeat issues
• Advanced english

Responsibilities

• Supporting applications running on Java in object-oriented design principles
• Supporting using Java frameworks such as DropWizard, Spring, and Hibernate
• Supporting web development frameworks (Angular or React)
• Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as a point of escalation for support issues from Marquee Helpdesk (L1)
• Providing mentorship and guidance to junior team members to ensure the successful resolution of issues
• Develop and mature the SRE strategy to ensure the scalability, reliability, and performance of our platforms
• Automate manual processes to increase efficiency and reduce risk
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed
• Work closely with the engineering team to drive the resolution of client issues
• Participate in on-call rotations and respond to incidents as needed
• Continuously improve processes and systems to increase reliability and reduce risk
• Influence and suggest improvements on the roadmap for enhancing the client experience, focusing on portfolio analytics
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Benefits

• Brazilian legal benefits
• Paid vacation days
• Meal allowance
• Health insurance
• Life insurance