InDebted is hiring a
Senior Lead Trainer, Remote - Philippines

Summary

The job is for a Training Specialist at InDebted, a global, fully remote company that offers flexible working hours, employee equity, flexible paid leave, wellbeing support, and a remote work setup budget. The role involves creating training programs, identifying knowledge gaps, collaborating with other departments, and more.

Requirements

Not specified in the job description

Responsibilities

• Proactively identify knowledge gaps and operational policies
• Provide monthly Training Needs Analysis along with initiatives and recommendations
• Collaborate with Subject Matter Experts or other departments to create processes or learning programs, as well as in identifying gaps
• Apply tested instructional design theories, practice and methods
• Provide exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, role plays, games etc)
• Create engaging learning activities and compelling course content that enhances retention and transfer
• Develop and administer training programs related to other duties and special projects
• Conduct new hire and other ongoing training programs (e.g. refresher, upskilling, cross-skilling, soft skills)
• Facilitate leadership development learning sessions
• Evaluate learning through various methods like knowledge checks, practical assessments, online simulations, etc
• Track completion of training rollouts
• Conduct quality audits where needed to evaluate learning and/or identify knowledge and skill gaps
• Provide coaching, mentoring, training to Training Specialists, Training Leads, and Ops Leads
• Provide coaching to learners while in the training program
• Mentor team members on blended learning techniques and approaches
• Foster a culture of blended learning with clients, the team, and upper management
• Maintain and manage the processes in the knowledge base, ensuring all processes are up-to-date and verified / validated
• Maintain and manage the Learning Management System
• Assist with process-related enquiries and coordinate with other departments to get answers or help resolve queries
• Respond to on-demand requests for training reports, process documentation, training, etc
• Conduct trainer observation sessions and provide feedback
• Prepare and attend training related-syncs with clients

Preferred Qualifications

Not specified in the job description

Benefits

• Flexible working
• Employee equity
• Flexible paid leave
• Uprise (EAP Provider)
• Remote work setup budget (AUD $750 or local equivalent)