Remote Associate Product Support Specialist

Summary

Join us as an Associate Product Support Specialist at Bloomreach, where you'll provide consulting to users through live chat or other channels, covering topics such as product and technical questions about the Bloomreach Engagement platform. You'll help clients understand how to create reports, segmentations, campaigns, or analyses in their respective projects, diagnose requests, walk customers through the problem-solving process, and refer specialized cases to experts.

Requirements

• Basic understanding of HTML, CSS, JS
• Problem solving skills (from identification to resolution)
• Analytical thinking and ability to learn quickly
• English language (advanced or native level)
• Interest in data analytics and online marketing
• Know how to communicate and build relationships over time with clients
• Previous work experience in a client facing role, support or in marketing

Responsibilities

• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
• Cover topics such as: Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
• Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
• Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
• As an expert, provide help to other consultants with advanced use-cases

Preferred Qualifications

• Understanding of the link between frontend and backend, network requests
• Basic understanding of programming (algorithms, conditions, cycles)
• More than 1 year of experience in SaaS company

Benefits

• Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues
• Provide immediate problem-solving to industry professionals
• Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach