Bloomreach is hiring a
Associate Product Support Specialist, Remote - Slovakia, Czech Republic

Summary

The job description is for an Associate Product Support Specialist position at Bloomreach Engagement Support Team. The role involves providing consulting to Bloomreach Engagement users, diagnosing requests, and helping other consultants with advanced use-cases. The candidate should have basic understanding of HTML, CSS, JS, problem solving skills, analytical thinking, English language (advanced or native level), interest in data analytics and online marketing, previous work experience in a client facing role, support or in marketing.

Requirements

• Basic understanding of HTML, CSS, JS
• Problem solving skills (from identification to resolution)
• Analytical thinking and ability to learn quickly
• English language. (advanced or native level)
• Interest in data analytics and online marketing
• Know how to communicate and build relationships over time with clients
• Previous work experience in a client facing role, support or in marketing

Responsibilities

• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as: Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications), Questions about different marketing related topics (e.g. emailing), Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
• Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts

Preferred Qualifications

• Understanding of the link between frontend and backend, network requests
• Basic understanding of programming (algorithms, conditions, cycles)
• More than 1 year of experience in SaaS company

Benefits

• Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues
• Provide immediate problem-solving to industry professionals
• Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach
• Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app
• Getting to the root of problems
• Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
• Working closely together with business consultants, technical consultants and Bloomreach Academy trainers by providing them with knowledge about the Bloomreach Platform
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication
• We believe in flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.*
• Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• Facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000.*
• Work anniversaries celebration