Senior Learning Consultant

Summary

Join Skillsoft's Professional Services team as a Senior Learning Consultant to deliver service engagements for clients, acting as a liaison and building strong relationships with stakeholders. You will manage project delivery, ensuring projects are completed within scope and quality standards, and work with account teams to address customer needs. Responsibilities include facilitating sessions, developing workshops, creating marketing materials, curating content, and conducting needs analyses. You will also stay updated on industry trends and best practices, develop project plans, evaluate risks, and communicate project status. This role requires 5+ years of experience in learning facilitation, leadership development, and learning strategy, along with strong project management and communication skills. Skillsoft offers competitive compensation and enterprise benefits.

Requirements

• 5+ years of professional experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a Bachelor’s degree or commensurate experience
• Robust experience with virtual and collaboration web tools
• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
• Strong Project management, time management and organizational skills while being a team player and a strong relationship builder
• Experience or familiarity with the computer-based training market
• Excellent customer service experience with the ability to conduct business in a virtual environment, working with multiple virtual global teams (Some work outside of normal business hours will be required)
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms

Responsibilities

• Manage the delivery of service engagements for Skillsoft clients
• Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Establish solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role
• Responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed
• Work with account teams to focus on customer specific program needs
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Stays up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses
• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues
• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution
• Keeps up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
• Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations
• Participate and follow through on professional development opportunities as they arise
• React to change productively and accept other tasks as assigned

Benefits

Medical, dental, vision, and paid time off