Senior Machine Learning Engineer

Summary

Join ServiceNow's Digital Technology team and help redefine what it means to be in IT. This role focuses on leveraging AI and machine learning to enhance the ServiceNow platform. You will analyze data, train and deploy complex models, build AI-enabled applications, and integrate ML/AI capabilities. The position requires a strong background in machine learning, data science, and MLOps. You will also design and build prototypes and contribute to the evolution of the team's MLOps processes. This is an opportunity to work on cutting-edge technology and make a significant impact on the company's growth.

Requirements

• Typically requires a minimum of 5 years of related experience
• Strong analytical skills with a focus on data-driven decision making
• Proficiency in Python and familiarity with its ecosystem of data science and machine learning libraries
• Demonstrated experience delivering scalable machine learning, deep learning, or generative AI solutions
• Solid understanding of MLOps practices, ideally with hands-on experience using Azure ML services
• Experience working with modern data platforms such as Snowflake
• Ability to quickly learn and apply new technologies, including the ServiceNow platform
• Strong grasp of software design and integration patterns, data modeling principles, and industry best practices
• A proven track record of successfully delivering complex, cross-functional projects
• Excellent debugging, testing, and problem-solving capabilities

Responsibilities

• Analyze data to gather insights
• Train/test/deploy/maintain complex ML/AI/GenAI models at scale
• Build ML/AI enabled application on the ServiceNow platform
• Integrate ML/AI capabilities into the ServiceNow platform
• Help evolve the MLOps process our team follows
• Design and build end to end proof of concept and prototype of products and solutions

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs