Senior Manager, AR and Reporting

Summary

Join Mitratech's global team as a Sr. Manager of AR and Reporting, reporting to the SVP, Finance. You will manage all AR and associated reporting, leading the global Collections team. This role focuses on accurate AR reporting, leveraging analytics to drive insights and improve AR processes. The ideal candidate is detail-oriented, analytical, and process-driven, with a strong background in collections, AR accounting, and team leadership. You will oversee collections, develop strategies, monitor aging reports, collaborate with cross-functional teams, and manage agency relationships. Additionally, you will lead AR accounting functions, prepare reports, conduct data analysis, and provide insights to leadership. You will also lead and mentor a global team, fostering a positive and collaborative environment.

Requirements

• 8+ years of experience in collections, accounts receivable, or financial operations, with at least 3 years managing a team
• Extensive knowledge of collections processes and accounts receivable accounting, including experience with external audits
• Skilled at leading and developing globally distributed teams, fostering collaboration, growth, and high performance
• Strong understanding of collections systems, ERP tools, and reporting platforms. Prior experience with Netsuite and Salesforce is required
• Experience developing reporting and dashboards, leveraging business intelligence tools where appropriate
• Excellent problem-solving skills with a keen eye for detail
• Strong communication and interpersonal skills for cross-functional collaboration

Responsibilities

• Oversee the end-to-end collections process, ensuring timely and effective collection of outstanding receivables
• Develop and implement collections strategies to reduce delinquency rates and improve cash flow
• Monitor and manage aging reports, identifying high-risk accounts and taking appropriate action to resolve overdue balances
• Collaborate with cross-functional teams (e.g., Sales, Customer Success, Legal) to resolve disputes, negotiate payment plans, and escalate issues as needed
• Manage collections agency relationships, including the placement and recovery of delinquent accounts
• Lead AR accounting functions, including reconciliation, reporting, and audit support
• Prepare and analyze AR aging reports, cash flow forecasts, and bad debt provisions
• Develop and maintain key performance metrics and dashboards to track collections and AR performance
• Conduct in-depth data analysis to identify trends, root causes of delinquency, and opportunities for process improvements
• Provide actionable insights and recommendations to leadership based on AR and collections analytics
• Lead and mentor a global team of Collections Specialists and AR Accountants, providing guidance, support, and development opportunities
• Foster a positive and collaborative team environment that encourages innovation and excellence
• Provide individualized coaching and guidance through regular 1:1s and ongoing performance discussions
• Ensure accurate and up-to-date documentation of collections workflows, AR policies, and system configurations
• Identify, develop, and implement process enhancements to improve efficiency and scalability in collections and AR operations
• Collaborate with the BizApps team to optimize and fully utilize collections and AR tools, driving greater efficiency and continuous improvements
• Manage the Bad Debt Expense and Allowance provision for Doubtful Accounts, collaborating with the Accounting team where appropriate to ensure compliance with accounting standards and company policies
• Act as a key point of contact for external audits related to collections and AR
• Review and approve refunds, journal entries, bad debt write-offs, and other collections-related transactions

Benefits

• Health, Dental & Vision Insurance
• 401k + Employer Match
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition