Candid is hiring a
Senior Manager

Summary

The job is for a Senior Manager - CandidPro Support at Candid, a healthcare company that provides clear aligner therapy. The role involves leading the support team, overseeing systems and processes, and collaborating with cross-functional teams to achieve departmental and organizational objectives.

Requirements

• Strong leadership and coaching skills
• 5+ years of Strong leadership and coaching experience within a Customer Success and/or Support organization
• Healthcare, dental or medical device experience is a plus
• Exceptional communication and interpersonal skills
• Change management expertise
• Strategic thinking and the ability to create and nurture strategic partnerships
• Proficiency in systems and process management
• Adaptability and the ability to work in a dynamic environment
• Strong problem-solving and decision-making abilities

Responsibilities

• Monitor team performance and take necessary actions to achieve support targets and KPIs
• Coach and mentor team members to enhance their individual performance and professional growth
• Act as the primary point of contact and liaison between Support and other internal cross-functional teams facilitating communication, collaboration, and best practices sharing
• Collaborate with relevant stakeholders in sales, marketing, product and manufacturing to ensure seamless coordination, knowledge exchange, and the successful achievement of departmental and organizational objectives
• Continuously identify opportunities for process improvements and streamline workflows
• Implement changes and optimize processes for enhanced efficiency and support excellence
• Create a culture of change-readiness, innovation, and continuous improvement
• Navigate and effectively utilize multiple systems, tools, and technologies relevant to Support functions

Preferred Qualifications

Experience with Google docs, Salesforce and Zendesk a plus

Benefits

• Competitive compensation
• Stock option plan to give our employees a direct stake in Candid’s success
• Unlimited PTO to give our employees a little extra R&R when they need it
• Work from home stipend
• Comprehensive health coverage (medical, dental, vision) and generous parental leave
• Significant discount on our customized treatment plans and aligners
• You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning