EquipmentShare is hiring a
Senior Manager

Summary

Join EquipmentShare as a Senior Manager, Equipment Technical Training to support the growth of our corporate office in Columbia, MO. This role involves developing technical training solutions, collaborating with senior management, and building relationships with OEMs and vendors.

Requirements

• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience
• Strong organizational skills with attention to detail and accuracy
• Strong time management and communication skills
• Ability to multi-task and manage multiple priorities
• Ability to maintain strict confidentiality
• Ability to use diplomacy and tact when handling problems
• Ability to work quickly and think logically, especially under pressure
• Attention to detail with the ability to quickly identify process break-downs
• Ability to be flexible and adapt to change in a positive manner
• Ability to travel on an as-needed basis
• Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole
• Must possess a professional yet enthusiastic and friendly demeanor
• Significant experience as a heavy equipment technician, service manager, or similar role
• At least 8-10 years of experience in training, development or related fields
• Experience supervising multiple individuals on site and remotely
• Ability to travel 50%

Responsibilities

• Perform job duties in accordance with EquipmentShare's vision, mission, and values
• Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization
• Manage time effectively to ensure training, assignments, and special projects are completed within established time standards
• Establish and maintain advanced-level knowledge of EquipmentShare products, service offerings and systems to ensure the highest level of quality and accuracy with training materials and records
• Direct and oversee all aspects of Equipment Technical training to improve equipment technical knowledge and performance for employees
• Motivate and drive the department towards continuous improvement and innovation to create cutting edge and scalable training programs
• Contribute to strategic planning, direction, and goal setting for the department in collaboration with senior management
• Identify gaps in technical training content and delivery and identify areas of improvement in training offerings
• Cultivate and maintain relationships with internal and external partners, such as OEMs and product vendors to deliver innovative technical training, identify train-the-trainer opportunities and source eLearning content with OEMs
• Perform other related duties as assigned

Benefits

• Competitive salary
• Medical, Dental and Vision coverage for full-time employees
• 401(k) and company match
• Generous paid time off (PTO) plus company paid holidays
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch)
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees
• Seasonal and year round wellness challenges
• Company sponsored events (annual family gatherings, happy hours and more)
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
• Opportunities for career and professional development with conferences, events, seminars and continued education