growtherapy is hiring a
Senior Manager

Summary

Join Grow Therapy's mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. We're looking for a Sr. Manager, Customer Insights to help establish the new Customer Insights function.

Requirements

• 5-7 years of experience in an Insights/Data-driven role
• Basic SQL skills
• Significant experience building dashboards and reports
• Experience working in ticketing systems and understand how a Customer Success team operations (preferred)
• Experience navigating cross-functional teams, specifically between Ops and Product
• Strong problem-solving skills with the ability to structure ideas, prioritize, scope, document, and communicate a clear plan of action

Responsibilities

• Collect and analyze feedback from patients and providers through surveys, interviews, and other feedback mechanisms
• Monitor trends in customer behavior and preferences including by analyzing and deep diving the large volume of support tickets that come into our Customer Ops department
• Work with other departments to translate insights into actionable strategies
• Develop and maintain customer personas and journey maps
• Report on key metrics related to customer satisfaction and engagement and provide strategic recommendations to leadership

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary