Oscar is hiring a
Senior Manager

Summary

Join Oscar's Member Services team as a Senior Manager, Member Services. Lead a team of production leaders and drive key indicators for the Provider Services business.

Requirements

• 5+ years of experience managing and scaling large operations teams within a production or customer service-based environment
• 5+ years coaching and developing teams
• 5+ years experience with production-based operating models and KPI's
• 4+ years experience using data and metrics to drive process and program improvements
• Proficiency with data visualization tools (Tableau, Looker, Periscope, etc.)
• Operational Excellence Certification or demonstration of concepts (Lean Six Sigma Green Belt or similar)
• 3+ years Experience working with teams in multiple locations and within multiple disciplines

Responsibilities

• Decipher key business insights and trends, utilizing those insights to better position the business culturally and operationally
• Create routines that surface opportunities and implement risk mitigation strategies and drive cross-functional collaboration
• Collaborate with business leaders and internal stakeholders to set strategy, align on organization structure, and evaluate people-based business decisions
• Responsible for ongoing career development of your team, maintaining culture and employee satisfaction
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• 2+ years Healthcare or related experience; specifically in high-volume insurance operations
• Bachelor's Degree
• Exceptional organizational skills and attention to detail
• Advanced Google Suite or Microsoft Office capabilities

Benefits

• Full-time employees are eligible for benefits including: medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements