Spring Health is hiring a
Senior Manager

Summary

Join our team as we revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're looking for a Sr. Manager of Provider Success to lead and manage the Provider Support team, ensuring all contract therapists, prescribers, and coaches are equipped to deliver high-quality care using Spring Health's in-house EHR, Compass.

Requirements

• 5+ years of relevant experience, ideally in a high-growth start-up environment or management consulting, including as a people manager
• Strong people leader who has extensive experience managing teams
• Data-driven, analytical, and operational in nature
• Excellent written, verbal, and listening communication skills
• Ability to manage and influence cross-functional teams
• Creative, collaborative, sharp, humble, and goal-oriented

Responsibilities

• Lead and manage the Provider Support team
• Continuously refine support processes to improve provider experience, increase efficiency, and scale operations
• Own provider self-service strategy by identifying and implementing opportunities to reduce the need for agent support through proactive problem detection, AI tools, and comprehensive training
• Oversee the evolution of Zendesk architecture, automations, and reporting to create scalable support systems that provide valuable insights to provider support trends and sentiment
• Develop and maintain an effective staffing plan using data-driven forecasting methods to meet support demands
• Collaborate closely with Product teams to contribute insights and shape enhancements for the in-house Electronic Health Record (EHR), Compass
• Collaborate with cross-functional teams, including Operations, Product, and Medical Affairs, to ensure alignment of provider-related processes with organizational goals and compliance standards

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health
• Individual One Medical account which is valued at $199/year per user
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four-week, fully-paid, sabbatical leave to renew and recharge
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses