Twilio is hiring a
Senior Manager

Summary

Join the team as Twilio’s next Senior Manager on Twilio’s Automation PMO team in the Global Operations organization. Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Requirements

• 5 or more years of project and/or program management experience
• 5 or more years of managing direct reports
• BA/BS degree in computer science or similar degree
• Experience leading and managing the successful delivery of high impact and highly cross-functional programs
• Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders
• Strong ability to create clarity and movement in ambiguous situations with a passion to deliver innovative solutions at scale
• Strong written and verbal communication skills as well as ability to think clearly, problem-solve and prioritize
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

Responsibilities

• Guide and set Objectives and Key Results (OKRs) for your team as well as expand on core processes for product teams to develop their own OKRs
• Guide and enable the team to standardize on processes and procedures via your experience and certifications as well as industry best practices
• Sets clear priorities for direct reports and effectively helps them resolve prioritization conflicts. Enable them to own and drive projects to completion, on time, and with exceptional quality
• Clearly communicate team goals and accomplishments with stakeholders to drive awareness and celebrate impact
• Provide clear and actionable feedback regarding success and areas of opportunity to direct reports
• Provide exceptionally well crafted executive leadership reports that clearly articulate the progress of the product and engineering group as well as for guide direct reports on reporting for critical initiatives
• Use your influence and tact to drive team results and grow a coalition of partners
• Effectively drive alignment and focus cross functionally with internal stakeholders
• Exchange detailed and complex technical information in a comprehensive manner with an array of program teams and stakeholders
• Partner with a variety of stakeholders in Product Management, Engineering, and Operations to get buy in and provide resourcing for critical programs and initiatives

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave