Headspace is hiring a
Senior Manager Capacity Planning

Summary

Join Headspace's team as a Senior Manager, Capacity Planning (Marketplace) to drive forecasting accuracy and achieve financial goals. This role requires strong analytical skills, experience in forecasting and workforce planning, and the ability to lead and influence senior cross-functional partners.

Requirements

• 5+ years of experience, with demonstrated expertise across building, maintaining and evolving forecasting models (Excel); ideal experience within workforce planning, supply/demand planning, and/or marketplace capacity management
• Highly analytical skillset and comfort driving data informed decisions
• Demonstrated track record at a high-growth, start-up
• Ability to influence and effectively communicate with senior leadership
• Strong judgment, accountability and decision-making skill set

Responsibilities

• Lead cross-functional stakeholder group across Product, Data Science, Commercial, Clinical, Finance, Talent, and Operations to understand how changes to the business impact supply and demand forecasting, updating assumptions accordingly
• Lead annual marketplace capacity planning efforts to define roadmap, hiring targets, and financial goals, with quarterly re-forecasts
• Identify opportunities to evolve model structure and sophistication, working closely with the data science team to automate and improve model integrity
• Closely collaborate with clinical teams to understand and validate utilization assumptions, baking them into forecasting and shift-scheduling models
• Closely collaborate with Talent and provider acquisition team to drive accountability over hiring targets (by state, sub-specialty, demographic, health plan, etc.) and resulting supply
• Define and monitor capacity related KPIs, collaborating with Marketplace operational teams on escalation pathways to resolve access issues
• Support leadership in setting roadmap, KPIs and business health metrics associated with marketplace forecasting and capacity
• Collaborate on network scale strategy, including supply monitoring and escalation, cross-licensure initiatives, PSYPACT opportunities, and analyses driving expansion decisions
• Perform ad-hoc analyses as it relates to supply and coverage (RFP domain owner, leadership deep dives, etc.)

Benefits

• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Unlimited, free mental health coaching
• Generous parental leave