Senior Manager, Client Success

Summary

Join Hello Heart as a Senior Manager, Client Success and lead key accounts, ensuring exceptional customer experience and driving member adoption, retention, and growth. You will own customer renewals and revenue, building strong C-suite relationships to understand company goals. Contribute to product roadmap planning by providing customer insights and championing new offerings. This role requires 4+ years of customer success/account management experience in population health or digital health, strategic thinking, exceeding ARR goals, and strong communication skills. The position involves 40% travel and a strong preference for candidates in the Central Time Zone. The salary range is $145,000-$160,000.

Requirements

• 4+ years of applicable customer success/account management experience gained within population health, digital health, and healthcare
• Ability to develop strategic customer strategies to support customer growth and retention
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
• Stellar written, verbal communication, and presentation skills
• Highly organized, able to multitask, and easily adaptable to change
• Willing to travel 40%

Responsibilities

• Lead Hello Heart’s key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention and growth
• Strong executive presence with ability to present the Hello Heart value proposition
• Own all aspects of customer renewals, revenue retention, and growth
• Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies
• Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers

Preferred Qualifications

• Entrepreneurial, self-sufficient, and thrives in fast-paced environments; start-up experience highly preferred
• Strong preference for candidates based in the Central Time Zone