Senior Manager, Client Success

Summary

Join SeatGeek’s fast-growing Clients & Partners organization as a Senior Manager, Client Success, leading a team supporting major sports and entertainment clients. You will guide a team of Client Success Managers to deliver exceptional commercial outcomes, partner with executives, and serve as a key operator and thought partner. This leadership role requires setting the bar for excellence, accountability, and trust, ensuring the team delivers business impact and world-class service. You will travel to client events, partner with stakeholders, and help evolve operations and scaling. The position involves leading, coaching, and developing a team, setting goals, driving accountability, and building a high-performance culture. You will also use data and insights to inform decision-making and build strong relationships with internal and external stakeholders.

Requirements

• 8+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing
• 4+ years leading and developing high-performing teams
• Proven success driving client outcomes and commercial growth
• Experience with complex product suites and business models
• Analytical mindset—you can dissect performance data and a P&L, spot trends, and drive insights to action both internally and with clients
• Exceptional attention to detail, urgency, and follow-through
• Strategic thinker who thrives in ambiguity and can build structure from scratch
• Executive presence—you know how to inspire trust and lead through influence
• Willingness to travel (~20–30%) to client meetings and industry events

Responsibilities

• Lead, coach, and develop a team of Client Success Managers supporting major sports and entertainment clients
• Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
• Use data and insights to track performance and proactively inform decision-making
• Partner with the EVP, Clients & Partners to shape team strategy, drive execution, and scale operations
• Scope and lead cross-functional initiatives that improve internal processes, tools, and workflows
• Ensure the team delivers measurable impact across product adoption, revenue growth, and client health
• Build strong relationships with internal and external stakeholders to foster alignment and trust
• Act as a senior escalation point, helping resolve complex issues and ensure client satisfaction
• Travel to key client meetings and industry events to represent the team and strengthen partnerships

Preferred Qualifications

Familiarity with the sports or live entertainment industry is a strong plus

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music