Senior Manager, Clinical Quality & Programs

Summary

Join Foodsmart, the world’s largest telenutrition and foodcare solution, as a Senior Manager of Clinical Quality & Programs. Lead and scale the Clinical Quality & Programs function, blending clinical expertise with operational rigor. You will identify quality gaps, design scalable solutions, and embed them into workflows to improve virtual nutrition care. Design systems and processes to ensure clinical quality, collaborate on product enhancements, and coach clinicians. This high-impact role shapes the quality of care at a leading virtual foodcare network. The position is approximately 60% meetings/collaboration and 40% focused project work and is remote.

Requirements

• 5+ years of experience in clinical operations, quality improvement, or clinical product roles, ideally within a telehealth or digital health environment
• Proven ability to build and lead scalable quality improvement initiatives from scratch
• Strong operational mindset: you thrive on identifying the root cause of clinical quality challenges and putting systems in place to fix them
• Experience collaborating with cross-functional teams, especially Product and Engineering, to build clinical tools and workflows
• Ability to define, monitor, and operationalize clinical KPIs
• Excellent communication and change management skills: able to coach clinicians, influence stakeholders, and lead initiatives across the organization

Responsibilities

• Lead clinical quality operations: Stand up and evolve Foodsmart’s Clinical Quality Program, owning strategy, execution, and continuous improvement across documentation, audit, feedback, and compliance systems
• Build scalable infrastructure: Design systems and frameworks to proactively surface quality issues and deploy root-cause-driven solutions that scale with growth
• Drive charting and documentation excellence: Establish standards for clinical documentation quality, implement automated audit mechanisms, and lead feedback loops with individual providers and clinical leaders
• Operationalize quality KPIs: Define and own key quality metrics tied to clinical fidelity, documentation completeness, care appropriateness, and safety. Partner with Product and Analytics to build dashboards and reporting mechanisms
• Implement AI-powered quality review tools: Lead the integration of AI tools to assess visit transcripts and chart notes against defined quality rubrics, enabling scalable and objective feedback
• Collaborate cross-functionally: Work closely with Product, Clinical Operations, and Compliance to embed clinical decision support and guardrails directly into workflows
• Design scalable clinician support systems: Build training, peer review, and coaching programs that address quality gaps and support clinicians in consistently meeting high standards
• Act as a quality evangelist: Serve as a key representative of clinical quality in client conversations, audits, and regulatory or accreditation reviews

Preferred Qualifications

• Active Registered Dietitian (RD) credential (preferred) or another clinician credential
• Deep understanding of documentation best practices, NCQA/CMS standards, and virtual care compliance

Benefits

• $120,000 - $140,000 a year
• Performance-based bonus
• Remote