Senior Manager, Corporate Security Technology

Summary

Join Twilio as the next Senior Manager, Physical Security Technology, responsible for enhancing the company's physical security infrastructure globally. This role involves leading a team, optimizing existing technology, and developing strategies to secure Twilio's people and assets. The position requires strong leadership, broad knowledge of physical security systems, and collaboration with various stakeholders. The successful candidate will report to the Senior Director of Corporate Safety & Security and will be responsible for maintaining team proficiency and certifications. This remote role offers competitive pay, generous time off, and various other benefits. The application deadline is 05/05/25.

Requirements

• 10+ years of experience in the physical security engineering discipline
• 8+ years experience in developing professionals within the physical security engineering expertise and implementing, and improving global physical security infrastructure, standards, and regulations
• Specialized technical certifications in current physical security technology and systems (access control and video management technology)
• Significant experience as a government or corporate technical security officer or technician overseeing facility security design implementation, installation, and maintenance of physical security systems, technology and threat mitigation solutions in a global critical infrastructure environment
• Experience with architectural design drawings and construction processes to include cabling, electrical circuits and low voltage applications, and ADA
• Experience configuring and administering 3rd-party physical security software solutions
• High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion, and diplomacy
• Experience interfacing and collaborating with executives, peers, regulatory agencies, and external clients to develop solutions and gain consensus
• Experience conceptualizing and executing on numerous initiatives and balancing competing priorities
• Experience in recruiting, hiring, and leading high-performing team members
• Experience in building relationships and partnering broadly
• Excellent interpersonal, communication, and presentation skills

Responsibilities

• Lead and develop a high-performing team of specialists, contract vendors, and integrators responsible for physical security technology design, implementation, upgrades, and assessments
• Maintain team proficiency and certifications in best-in-class physical security systems and technology
• Provide leadership and guidance to internal stakeholders responsible for functions related to security technology project management, service administration, delivery, and maintenance
• Continually develop, assess and define physical security design, engineering, and security systems standards, and audit compliance with expected physical and environmental protection standards
• Conduct risk/threat vulnerability assessments to determine gaps and design, plan, and budget for mitigations to provide the appropriate level of protection
• Maintain personal effectiveness by keeping up with the trends and technology in the industry and by personal development activities
• Identify potential risks through engagement with internal and external partners
• Manage and evaluate vendor performance and services and assist in sourcing in the development of Master Service Agreements when required

Preferred Qualifications

• Broad understanding of Cybersecurity Framework (NIST CSF), ISO27001, and critical infrastructure protection requirements, physical security technology controls, innovative mitigation tactics, and applicable regulatory requirements
• Experience and in-depth understanding of sourcing and procurement models, tools, processes, and policies in a program/project/contract manager role
• Fluency with data optimization, aggregation, anomaly detection, geolocation tools
• Fluency in Google Suite, Confluence, Tableau, Splunk, ServiceNow
• Understanding of VLANs, DHCP, and network scanning and mapping, and special applications in a corporate environment

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program