Senior Manager, Customer Insights

Summary

Join Ollie, a company dedicated to improving the lives of pets and their owners, as a Senior Manager, Customer Insights. This remote role will involve shaping and executing impactful research to guide the company's growth. You will utilize both quantitative and qualitative methods to understand customer needs and leverage insights to identify opportunities. Close collaboration with cross-functional teams is essential. The ideal candidate is a self-starter with excellent communication and analytical skills, thriving in a fast-paced environment. This position reports to the Director of Member Experience and offers a competitive salary and benefits package.

Requirements

• Have 5-7 years of experience in consumer insights with experience applying learnings to business decisions
• Be a skilled researcher: know how to pair the right methodology with the right objective and be skilled at asking questions in highly strategic, non-leading ways, to yield high-quality data
• Have an innate ability to “find the story,” and be skilled at explaining your rationale & presenting your recommendations to others, including Senior- and Executive-level leadership
• Have vast data analysis skills (Excel/Google Sheets) & experience layering in CRM/database information to uncover a deeper understanding
• Be a self-starter, have a high EQ and possess a keen curiosity to learn and grow
• Have extensive experience juggling multiple projects simultaneously and collaborating with stakeholders across different functions
• Have at least a college degree in marketing, business, or a related field

Responsibilities

• Apply your experience in quantitative and qualitative research methods (including surveys, focus groups, and IDIs), to make confident recommendations about the need & best approach for collecting insights
• Drive the end-to-end research process, starting with defining objectives alongside stakeholders, and including drafting, recruiting and deploying projects
• Utilize your strong data analysis skills to slice data by important attributes and uncover compelling learnings
• Connect the dots between research findings and first-party Ollie data, applying what you learn to make well-rounded business recommendations
• Present your findings in an engaging and powerful way to colleagues and leaders and contribute to the democratization of data by sharing where applicable across the org
• Alongside Ollie’s Director of Member Experience, you will maintain the health of Ollie’s Customer Insights program by contributing to the team roadmap, ensuring projects stay on track & on budget, and monitoring response rates

Preferred Qualifications

• Have direct experience with Ollie or the premium pet industry, and be tapped into how the competitive landscape is evolving
• Have experience with sensory testing or running research on food & beverage consumer products
• Have prior experience utilizing data vis tools such as Looker or Lightdash

Benefits

• Competitive salary and a stake in the company
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Unlimited vacation policy that you're encouraged to use
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Free Ollie subscription