JUUL Labs is hiring a
Senior Manager Fleet Architecture

Summary

Join Juul Labs as a Senior Manager for End User Computer Fleet, responsible for implementing and managing processes for effective end user computer fleet management, driving continuous improvement, and ensuring compliance, security, and availability of end user computing equipment. Reporting to the Sr. Director of Global Technology Services.

Requirements

• Bachelor’s Degree or equivalent relevant experience
• 15+ years of progressive service delivery and program management
• 10+ years of experience managing End User computer fleets
• Experienced in Fleet Management for end user devices including Windows, MacOS, iOS, and Android operating systems
• Experienced in the implementation of Fleet Management tools and solutions
• Experienced in the design and implementation of Device as a Service model, and definition of KPI, SLAs, customer experience indicators, and continuous process improvement
• Expert in the use of ServiceNow for service management, automation, and service optimization

Responsibilities

• Implement processes and procedures for effective management of the computers deployed for end users
• Apply best practices and ensure governance and availability of end user computer resources
• Build, maintain, and deprecate laptop, desktop, mobile devices, and virtual desktop images
• End user device policies, patch, updates, upgrades, and security deployments
• Define and own policies, procedures, and execute hardware refresh, update, decommission, and termination
• Define, implement, and own Juul’s Device as a Service model with the selected third-party vendor
• Drive continuous improvement, ensure relevance of services offered, and evolve Juul’s end user fleet to match industry trends and technology advancements

Benefits

• Cell phone subsidy, commuter benefits, and discounts on JUUL products
• Excellent medical, dental, and vision benefits