Senior Manager, Fraud, Risk, Strategy, and Analytics

Summary

Join Navan's growing fraud risk management team as an experienced expert to accelerate fraud detection, prevention, and investigation capabilities. Lead high-impact analytical projects informing both tactical and strategic decision-making. You will review current capabilities, define operating procedures for investigations, analyze vulnerabilities, and partner with industry professionals. Develop a comprehensive fraud risk management program, drive portfolio fraud analytics, and leverage cross-functional teams. This role requires leading multiple projects simultaneously and developing a chargeback management strategy. The position reports to the head of risk management.

Requirements

• 5+ years of experience in fraud risk management at commercial card issuers and/ or travel companies
• Deep expertise in the fraud domain, with extensive knowledge of identity and payment fraud methods, and tools and processes for prevention, detection, and fraud operations
• Hands-on experience in the development and implementation of fraud management strategies at commercial card issuers, payment networks, merchant acquirers or other related businesses
• Excellent analytical skills, including ability to use business intelligence tools and distill complex data into insights
• Bring advanced proficiency in SQL/Python to solve complex problems and develop sophisticated scripts with minimal guidance to solve ambiguous problems
• Demonstrated ability to build and lead fraud investigation, incident response, and data-driven analysis at scale
• Ability to drive operational efficiencies and scale through process improvements, automation, and staff development

Responsibilities

• Undertake an end-to-end review of our current fraud risk management capabilities, policies and processes
• Define and manage the operating procedures to rapidly and comprehensively investigate fraudulent activity
• Provide ongoing analysis of vulnerabilities, control weaknesses, and gaps to mitigate and remediate significant risk issues, trends, and loss events
• Partner with key fintech and financial industry professionals and communities to develop thought leadership on fraud prevention and detection
• Identify 3rd party tools and services that will complement/ augment our current controls
• Develop a comprehensive fraud risk management program for Navan’s Travel and Expense products and develop key indicators for tracking and reporting to internal and external stakeholders
• Drive portfolio fraud analytics across different customer segments with actionable data insights for risk strategies that detect linkages and mitigate fraud patterns
• Leverage cross-functional teams, systems, and processes as required to prioritize and/or proactively address risk management improvement needs
• Ability to lead multiple tasks and projects simultaneously, prioritize work effectively, and thrive in a constantly evolving environment
• Develop a chargeback management strategy for Navan’s card issuing business and travel business where Navan is agent or record and processes travel bookings