Senior Manager, Machine Learning Engineering Management

Summary

Join ServiceNow's Platform and Experience Engineering (PAXE) Group as an AI/ML solutions builder, transforming user experiences and workflow efficiency for enterprise services. You will manage product development, collaborate with various teams, and lead a development team. This role requires extensive experience in software engineering, AI/ML, and relevant technologies. The ideal candidate possesses strong leadership skills and a passion for creating user-friendly AI solutions. ServiceNow offers a flexible work environment and is committed to inclusivity.

Requirements

• 9+ years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years' experience; or equivalent work experience
• Experience in leading/managing software engineering team(s)
• Experience with Generative AI & Prompt Engineering
• Experience in building new products that use AI/ML algorithms
• Experience in Backend technologies and frameworks such as Java/Python/PyTorch
• Experience in Frontend technologies such as JavaScript, React, AngularJS
• Ability to execute a project based on our priorities, context, risks and desired outcomes

Responsibilities

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Preferred Qualifications

Software development experience on ServiceNow platform

Benefits

Flexible work environment