Senior Manager, Platform Cryptography Core Engineering

Summary

Join ServiceNow as a Senior Software Engineering Manager – Crypto Core and lead the architecture, development, and delivery of enterprise-scale cryptographic services. You will own secure key management, certificate infrastructure, and enterprise-wide encryption. This role involves partnering with product, infrastructure, and information security teams to deliver secure-by-design services. You will manage product development activities, work with various teams to create high-quality solutions, and manage the daily activities of the development team. The position requires deep knowledge of cryptography, PKI, and distributed systems, along with 10+ years of relevant experience. A competitive salary and benefits package are offered.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Deep knowledge of cryptography, PKI, key/secrets management, and distributed systems
• Proven success managing and scaling backend platform teams and services
• Experience with HSM technologies like Thales CipherTrustManager and PKI infrastructure like EJBCA
• 10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results
• Experience managing employees who require little oversight in completing assigned work
• Experience providing direction, delegate assignments, and support to accomplish tasks with their team
• Experience with open source tools and agile development environments
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
• Experience completing projects based on company priorities, context, risks and desired outcomes
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)

Responsibilities

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Preferred Qualifications

• Experience with Kubernetes, cloud-native stacks, and service mesh architecture
• Familiarity with Load Balancers, FIPS-compliant systems, and regulatory audit processes
• Experience building crypto gateways, proxies, or middleware layers for API security
• Proven success on cross-functional projects with diverse stakeholders

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs