Senior Manager, PSC (Phlebotomy)

Summary

Join Natera as a Regional Phlebotomy Supervisor, overseeing In-Office Phlebotomists (IOPs) and Patient Service Centers (PSCs). You will manage staff, ensure operational compliance, and provide phlebotomy coverage. Responsibilities include performance reviews, skills development, and maintaining a safe work environment. The role requires extensive phlebotomy and managerial experience, along with proficiency in various software applications. Travel is required to provide coverage and conduct inspections. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their families.

Requirements

• Minimum of 5 years of phlebotomy experience plus 2+ years managerial experience
• 5+ years high-level customer care experience
• Managing/supervising phlebotomy operations and/or teams experience, along with PowerPoint, Excel, and Word proficiency
• High School Diploma (or equivalent) required
• National Phlebotomy Certification required, except where regulatory regulations are mandated depending upon state
• Pass post-offer criminal background check
• Complete pre-employment physical exam
• Have or obtain TB clearance (TB Clearance must be within 12 months)
• Have Hep B vaccination documentation or written declination

Responsibilities

• Manage phlebotomy program requirements
• Maintain a safe, secure, and healthy work environment by following standards and procedures; comply with legal regulations
• Report KPIs (Key Performance Indicators) to product management leadership on a weekly basis
• Track collected specimens in Skedulo or LIMS or Secure Gdoc as needed to resolve any issues
• Track overall draw volumes, IOP/PSC profitability, personnel records, etc
• When required, maintain specimen integrity by using aseptic technique, following Natera established procedures
• Resolve unusual test orders by contacting the authorized ordering or treating health care provider, i.e., physician, pathologist, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders
• Participate in special projects as assigned
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Report any CAPA (Corrective and Preventive Actions) or NCR (Nonconformance Report) issues to internal Natera product management leadership team
• May require onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support patient volume increases
• Maintain a current status with Natera’s training requirements
• Supervise the activities of all regional staff and the operations of their assigned IOPs and PSCs according to established policies and procedures
• Perform supervisory duties such as attendance, hiring staff, disciplinary action, terminations, performance reviews, skills development, IOP/PSC compliance, etc
• Maintain an active working role as a phlebotomist to provide coverage at IOPs/PSCs as needed
• Travel to PSCs or client offices as needed to provide phlebotomy coverage and account management
• Perform quarterly PSC and IOP inspections and yearly skills assessments as required by standard operating policies
• Ensure staff adherence to all Standard Operating Procedures (SOP’s)
• Actively and consistently review SOPs to ensure content is current and provide recommendations to Supervisor with proposed updates
• Conduct periodic inspections to ensure suitable handling of patients and specimens, and all regulatory and permit requirements are met per each State’s requirements

Preferred Qualifications

• BS/BA degree
• Previous financial and budgetary experience
• Bilingual language skills preferred for English and Spanish

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits for employees and their immediate families
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program